GOOD Examples:
- “Field Labels not showing”
- “Form in Widget only partly visible”
- “Email and Telephone fields – large gap between them”
This quickly tells us what you are having trouble with and how it is different from normal.
Many experienced WordPress users know that getting better, quicker support comes partly from being good at asking questions.
For example, if you give us all the information we need, we might be able to answer your question with a single email.
On the other hand, if information is missing, we will need to ask you to supply it. With response delays on both your end & ours, each request for additional information can increase the time taken to resolve your problem.
Tip: Please follow the following steps when you ask a question. It helps us provide you with better support.
Before asking your question, please check our FAQ and Documentation.
Each of these presents the information in a different way to match peoples varying preferred learning methods and differing needs at different times.
Our system for collecting, organizing and processing common questions from our Premium customers, ensures all our our users, both Premium and Free, get benefit from our Premium users previous experiences. It is only natural, after all, that many users will experience similar issues.
We make sure our information includes answers to all common questions from our Premium customers. This makes support easier for both our users (this is often the quickest way to get an answer to your current issue) and ourselves by reducing frequent repetitive answering of similar questions.
Tip: Even if the information available doesn’t answer your issue directly, we have found it often helps greatly with framing your question – in particular what to ask and how to ask it.
Please only send us questions about our products. Our aim is to support CF7 Skins and we don’t wish to delay support for Premium customers wanting help with CF7 Skins by spending time answering questions that are primarily about Contact Form 7 or WordPress – instead we will direct you to the WordPress Support forum for assistance.
While we understand that some people may not like or agree with this approach, we think it’s important to make it clear that we have made this decision.
Give a brief overall description of your issue (Twitter style – 120 characters max.)
Try to write your summary in Noun + Verb + Description format.
e.g. Noun – “Input fields” + Verb & Description – “are not aligned”.
This quickly tells us what you are having trouble with and how it is different from normal.
Refrain from using phrases like “It’s broken” or “Help needed – urgent” in your Summary – it doesn’t help us to help you.
Stating your original goal, can help us to help you find the best course of action for achieving it.
By doing this in general terms, that are not to specific, we may be able to suggest easier and better ways of achieving the same results.
Examples:
Also tell us what you expected to happen.
State any symptoms your form is showing. How is this different from what you expected to happen.
Examples:
If you get an error message, please copy and paste the entire error for us to see.
Include what happened before the symptoms started showing.
Examples:
Include them in the order they happened if you can remember.
If you’ve made an attempt to fix the issue yourself, let us know what you’ve tried already.
Example:
As it is possible that your problem is related to your specific WordPress installation configuration, it is often helpful if you can supply the following information:
It’s often impractical to look at a problem without a link to your Contact Form 7 form. We may need to to use Firebug or Chrome Dev Tools to examine the HTML and CSS of your Contact Form 7 form in detail.
If you are working on your Contact Form 7 form on a website which currently doesn’t have public access, consider setting up a copy of your Contact Form 7 form temporarily on an extra page on a website that does have public access, so you can post a link to that page in the Premium Email Support form.
We take great satisfaction in assisting our customers. If the solution we sent you works, please take a minute to let us know.
Following the steps above helps us tremendously in providing you with the best support we can.
Ongoing development of CF7 Skins is made possible by sales of renewable annual licenses of our Add-ons.
We have made a decision to provide only limited support for the free version of CF7 Skins via the WordPress Support forum.
If you’re having trouble using the plugin, or making it fit your specific needs, then you’ll need to:
Alternatively you might consider purchasing one of our Add-ons which include Premium Email Support to deal with users individual site requirements and problems.
While we understand that some people may not like or agree with our decision, we think it’s important to make it clear that we have made this choice.